Cancellation & Refunds

Cancelling a monthly subscription

You can cancel at any time from your dashboard. Your node stays available through to the end of the billing period you have already paid for, and you are not charged again. Part-months are not refunded, because the node remains yours to use until the period ends.

Cancelling a 12-month subscription

The 12-month subscription is paid in advance for the full term. You can cancel at any time from your dashboard, which stops the subscription renewing; your node stays available until the end of the paid term.

If you cancel within 30 days of your first payment, write to us and we will refund that payment in full, whether or not your node has been provisioned. After 30 days, the prepaid term is not refundable.

Setup fee

The one-time setup fee is currently waived for all new subscriptions, so there is nothing to refund. If it is reinstated, it covers provisioning work carried out at the point of purchase and is refundable only where that provisioning has not taken place.

Your node and your data

After cancellation your node and its data are retained for a short grace period, in case you decide to resubscribe, and are then permanently deleted. If you need an export, contact support before you cancel rather than after.

Your brokerage account is unaffected. A Dedicated Trading Node connects to your own Charles Schwab account through Schwab's API; we never hold your funds or securities, and cancelling a node does not change anything at your broker.

How to request a refund

Contact OHLCX support with the email address on the subscription. Returns are handled entirely online, with nothing physical to send back. We aim to respond within two business days, and approved refunds are returned to the original payment method.

Service interruptions

If your node is unavailable because of a fault on our side, contact support. We will put it right, and where an outage is prolonged we will discuss a credit against your next period. This policy sits alongside our Terms of Service, which govern in the event of any conflict.